Traveloso – Terms & Conditions
Traveloso is an Independent Contractor of Frontier Travel (ATAS member)
Traveloso is Australian Travel Industry Association (ATIA) accredited.
Please read the following carefully.
By paying a deposit, professional fee, or any amount on the invoice issued by Traveloso, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions on behalf of yourself and all travellers named in the booking.
Agency
Traveloso acts only as a booking agent for airlines, cruise lines and other transport operators, hotel and other accommodation providers, tour operators, travel insurance, and other third-party suppliers. These are referred to throughout as ‘Suppliers’.
Traveloso and our Terms and Conditions are in addition to the Terms and Conditions of each Suppliers listed on the quote/itinerary.
Our services consist of arranging and co-coordinating the services offered by the Suppliers. Traveloso brings about a direct contractual relationship between you, the customer, and each Supplier. Subject to these booking conditions Traveloso will perform our services with reasonable care and skill.
Traveloso does not own or operate Airlines, Cruise Lines, Hotels or any other travel service provider and is not liable or responsible for: Any accident, injury or health problems suffered by travellers; Loss, theft or damage to any personal possessions or property; Delays, re-routing, cancellations or service deficiencies of any service; Insolvency, business failure or grounding of an airline, cruise ship, hotel, or other service.
Traveloso does not guarantee the performance of the services offered by the Suppliers, and we will not be liable if you suffer loss, injury, or disappointment by reason of any acts or failings of any Supplier. In such a case, your remedy will lie against the Supplier.
We reserve the right to cancel or modify itineraries or bookings where circumstances require.
Traveloso reserves the right to decline to provide services to any individual.
General Booking Conditions
These general terms and conditions, together with the relevant terms and conditions of the Suppliers, apply to any travel products/services you purchased through us.
- a) You acknowledge and agree that you have read and understood these general terms and conditions; and any terms and conditions imposed by Suppliers.
- b) Once you pay for your booking (whether in full or in part) you enter into a legally binding contract to acquire the relevant services travel or travel related products and/or services with the Suppliers.
- c) If you make a booking on behalf of someone, you warrant that you have the authority to accept and do accept on behalf of that person to be bound by Traveloso’s general terms and conditions and the relevant Suppliers’ terms and conditions.
- d) You warrant that the information provided to Traveloso about yourself, and those travelling with you, is true, accurate, current, and complete.
- e) The person making the booking warrants that they are at least 18 years.
- f) You are responsible for ensuring that all traveller names exactly match the passports (or other valid travel documents) of the travellers, and that the dates and destinations and all other booking details shown are correct on the invoice issued by Traveloso. Any errors or omissions must be notified to Traveloso in writing before payment is made. Traveloso accepts no liability for costs arising from errors not notified before payment, and amendment or reissue fees (including airline or supplier charges) will be payable by you.
Legal Contract
When you make a booking with us, legal obligations arise and your right to a refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms and policies and by the conditions of the particular supplier. You must not make any booking unless you understand and agree to all our terms and policies. Once payment is received for a booking, either in part or whole, it is deemed that you have read and understood the terms and conditions for the booking. If you have any queries, please contact us before making any booking for any service.
You must read the rules and check the conditions applicable to every component of your arrangements and ensure that you accept those rules and conditions before you make a booking. If the rules and conditions are not displayed, you should contact our office.
Once you confirm a booking by making a payment, you are bound by the rules and conditions applicable to the relevant supplier. You must read the conditions provided by the consultant and ask for clarification if you are not sure of the exact requirements.
We do not accept any liability of whatever nature, whether in contract, tort or otherwise, for the acts, omissions, or default, whether negligent or otherwise, of Suppliers over whom we have no direct control.
Under circumstances where liability cannot be excluded, such liability is limited to the professional fees paid directly by you to Traveloso for the booking in question.
We do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly, by force majeure or any other event which is beyond our control which is not preventable by reasonable diligence on our part.
We are not liable for any claims against non-fulfilment or unsatisfactory fulfilment of products and services purchased on your behalf from third-party providers and distributors, such as, but not limited to, airlines, hotels, tour operators, car hire companies, insurance companies, and other entities.
Compensation will not apply if a significant change is made for reasons beyond our control. These include but are not limited to: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, pandemics, health risks, changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, act of government or public authorities or other circumstances amounting to force majeure.
Traveloso cannot accept liability or responsibility for any airline or supplier bankruptcy or insolvency and the failure to provide any services which may follow.
Pricing
For travel services such as flights, hotels, cars, tours, packages, and/or cruises, the availability, prices, fare conditions, and class of travel can change at any time without notice. Routing restrictions and other special conditions may apply.
Prices may change without prior notice, even if your arrangements have been confirmed. Such price increases are beyond our control, and you will be liable to pay for any such increases. Many Suppliers now impose surcharges on the price of travel. These surcharges may change between the time you make a reservation and the date of full payment.
Fees
Traveloso reserves the right to charge the following Professional Fees for certain bookings and services as reimbursement for travel advisory services.
In addition, Traveloso may receive fees, commissions, gifts, or financial incentives from Suppliers under a contract. They are confidential and non-disclosable.
Itinerary Structure Fee
Single Country (up to 14 Days) $200
Multi Country (up to 14 Days) $300
Single/Multi Country (15-28 Days) $400
Single/Multi Country (> 29 Days) $600
Itinerary Structure Fees are non-refundable and non-transferable.
The Itinerary Structure Fee is payable for the provision of a trip structure based on the initial conversation between you and your Traveloso consultant. The fee covers the scope of the trip as discussed at that time.
We charge an Itinerary Structure Fee after the initial conversation but before we plan the structure. The structure will include dates, destinations and modes of transportation and will be broad in terms. It will not include hotel recommendations, cruise, or tour recommendations. We will provide this level of detail after further planning and once the booking deposit has been paid.
If the scope of the trip changes materially as determined by Traveloso, whether in destination, travel dates, or any other factor that requires additional planning time, this will be treated as a new trip. A further Itinerary Structure Fee will then apply to reflect the additional work involved.
Flight Management Fee
Australian Domestic $80pp plus GST
NZ & South Pacific $175pp
International (excluding NZ & South Pacific) $250pp
Around the World $350pp
Point to Point Regional Intl $80pp
Flight Management Fees are non-refundable and non-transferable.
Other Service Fees
Cruises – No Fee
Hotels – No Fee
Tours Multi Day – No Fee
Travel Insurance – No Fee
Travel Insurance Claim (Non Traveloso Issued Policy) – $200
Rail $40pp
Day Tours $50
Transfers $50
Car Hire $80
Villa/Apartments $200
The above fees are non-refundable and non-transferable.
Booking Deposit
A non-refundable booking deposit of $250pp (capped at $500 per trip) is required per booking in addition to any supplier deposits. The deposit will be credited toward the cost of your trip and deducted from the final payment.
Amendment Fees
We reserve the right to impose an amendment fee for changes to existing bookings.
For Domestic and Trans-Tasman air bookings, an amendment fee of AUD $80 per person will be incurred, in addition to any applicable fare differences and airline-imposed change fees.
For international air bookings, an amendment fee of AUD $100 per person per ticket will be incurred, in addition to any applicable fare differences and airline-imposed change fees.
For comprehensive itinerary changes—including, but not limited to, modifications involving land or sea components—a fee of up to AUD $200 per person may be charged.
All amendment fees are non-refundable and apply per change.
Payment
Bpay is Traveloso’s preferred form of payment.
Traveloso also accepts payments via Visa Card and Mastercard at our discretion.
Traveloso does not accept American Express, Diners Club or any credit card issued outside of Australia as a form of payment.
Traveloso only accepts BPAY as the payment method for flight only itineraries and/or itineraries under the total trip value of $40k.
Documentation
Check your Itinerary when it is received and ensure the accuracy of all dates and timings. Ensure that the spelling of the name(s) of travellers matches your passport. Any errors on your documents will be your responsibility if you do not advise your consultant on the same day that the documents are first issued to you.
All times and details included in the itinerary are subject to change without notice. Airlines may reschedule flights and make other changes that are beyond our control. Any changes will be communicated to you at the earliest possible time thereafter. It is your responsibility to provide the best method of communication all allow for the timely manner of the updated information.
All travel documents are non-transferable. The name under which we book your travel must be the same as on your passport. Your booking will be made under this name, and many airlines and other service providers do not allow changes to name details. An incorrect name advised by you, may cause the ticket or passage of travel to be cancelled without recompense.
Cancellation/Refunds
Your contract with your Suppliers may allow Suppliers to cancel or amend bookings. We will ensure that you are promptly notified of any significant changes, but we accept no liability for any changes or costs incurred that may result.
Despite anything to the contrary in these general terms or conditions, changes beyond our control to the extent permitted by law, we will not be liable to compensate you in any way, if a significant change is made to your booking for reasons beyond our control.
Cancelled bookings may incur charges. Payments may be non-refundable. We need to receive from you, written notification of cancellation and your original ticket /voucher before any refund can be considered. Even if you decide to cancel arrangements before the balance due date, any payments paid may be non-refundable.
Please note that the terms and conditions for cancelling bookings and purchases will vary for each product and service. These charges can be up to 100% of the booking cost, regardless of whether travel has commenced.
Fees may apply to any refund, whether the trip or a component of it is cancelled by you or by the Supplier. In the event of a cancellation, Traveloso reserves the right to charge an advisory fee of 10% of the total booking value, including where the cancelled items are otherwise refundable.
All third-party charges incurred by Traveloso in connection with a booking are non-refundable and will be deducted from any refund paid to you.
If your travel arrangements are cancelled for any reason (including force majeure) after you have paid, no refund will be available to you until Traveloso receives the monies from the Suppliers involved. In most cases, the Suppliers will charge a cancellation fee, and in some instances, you may not be able to claim a refund.
Traveloso is not responsible for any delays by a Supplier in processing a refund.
If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurer. It is recommended that you take out travel insurance at the time of booking.
Passports and Visas
It is your responsibility to fulfil the passport, visa and other immigration requirements for all transiting and stopover destinations applicable to your itinerary. All travellers must have a valid passport for international travel, valid for 6 months beyond your return date into Australia. Any fines, penalty payments or expenditure incurred because of such documents not meeting the requirements of those authorities will be your sole responsibility.
You should confirm requirements with the relevant High Commissions, embassies, and/or consulates. We do not accept any responsibility for your inability to travel due to not complying with any such requirements. Visa requirements vary by the country you are travelling to and your current citizenship.
We do not accept any responsibility for your inability to travel due to not complying with such requirements.
Travel Insurance
Travel insurance is a vital part of your travel arrangements. The Australian Government strongly recommends that you take out adequate insurance for the duration of your journey. Travel insurance is a mandatory element of some travel arrangements. It is recommended that you take out travel insurance at the time of booking. We can arrange travel insurance for you, provide you with a quote, and assist in answering any queries you may have regarding the insurance we offer. The advice we provide is general advice only.
Health
It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and Supplier terms and conditions and to ensure that you carry all necessary vaccination documentation. Vaccinations are strongly recommended for certain destinations. Please contact your local doctor, who will advise you of these requirements. Vaccinations may be required for some or all the places you are intending to visit. It is your responsibility to ensure that you have arranged all necessary vaccinations for your itinerary.
Government Travel Advice & Vaccinations
Australian residents should refer to the travel advice posted by the Department of Foreign Affairs at www.dfat.gov.au or www.smarttraveller.gov.au for all the countries you intend to visit. We recommend that all overseas travellers register their travel plans with DFAT prior to departing Australia.
Privacy
You have read our Privacy Policy, the terms of which are available on our website or from your consultant and agree that the terms of such policy are reasonable. You consent to the use and processing of your Registration Data and other personally identifiable user information by the Operator and/or its third-party providers and distributors in accordance with the terms of and for the purposes set forth in the Operator’s Privacy Policy. You acknowledge and agree that the technical processing of this site and the transmission of transaction messages relating to the products and services on this site may involve (a) transmissions of your Registration Data and other data collected and maintained by the Operator with regard to you, over various networks and to various countries; and (b) changes to conform and adapt your Registration Data and other data collected and maintained by the Operator with regard to you to technical requirements of connecting networks or devices.
Neither the Supplier nor Traveloso will be held responsible for events arising from third parties gaining unauthorised access to such data.
Complaints
Traveloso is proud to hold ATIA Accreditation. ATIA is an industry accreditation scheme that sets the benchmark of quality for the travel industry. ATIA is also responsible for monitoring our compliance with the ATAS Code of Conduct (the Code) and assisting in the resolution of complaints. If you would like to know more about the Code, you can visit the ATAS website www.traveltick.com.au
Traveloso has a complaint handling procedure which can be found at: https://www.traveloso.com.au/complaints-handling-procedure/
Your Rights under Australian Consumer Law
Nothing in these terms and conditions is to be read as excluding, restricting, or modifying your rights under the Australian Consumer Law and other legislation given to consumers in relation to the supply of goods and services.